Have you tried to log out of the current account in Disney plus? I wonder if that was the issue. 

Hi ​@RTak2220 

Please try logging out and back into your Disney+ account as Dinh suggested.

If you canceled the Disney+ subscription already, you may need to cancel your Stream+ subscription wait until the end of the billing cycle, and sign up again. Please follow the steps here to find out more about the activation process https://www.koodomobile.com/en/help/stream-plus

Thank you for the replies. I have tried to log out of Disney+ and logging back in but I am still directed to payment options. This is the issue I faced when I first subscribed to Stream+ and was doubled billed. I cancelled the stream+ account and have now signed up again. I received all my emails from Koodo except the Disney+ activation one. 

​@RTak2220 

Did you try to activate Disney+ right after you signed up from self serve?

The “Activate” button in self serve should have been available.

We have checked on our end and based on the details, Disney+ was activated through Stream+ on February 4th

Yes, the other 3 streaming services had an activate button beside them in self serve but the button beside Disney+ was a launch button rather than activate. I tried it anyway and that when I was asked to sign in then select a payment option for Disney+.

​@RTak2220 We have just sent you a PM with steps that you can follow to get the subscription linked. 

Hi, I’m also experiencing a similar issue. I just subscribed to Stream+ and am unable to activate Disney+. There is just Launch button, and when I click it and log in to Disney+, I am asked to choose a subscription plan.

At first, there was an “Activate” button that I clicked once, but I did not proceed to log in to Disney because I wanted to create a new account first. After creating a new Disney+ account and coming back to Koodo self serve, I now only get the Launch button.

On a side note, I did succesfully activate my Netflix account through Koodo, but despite that I am still seeing an Activate button for Netflix in self serve. Not a problem per say, but strange.

Thanks for your help.

Hi ​@EL01, please log out of the Community and log back in, using your Self Serve account credentials as shown in the picture below. We will gladly look into this for you but we cannot access your account without authentication. 

If you cannot log in you can also schedule a call-back through our Koodo Assist or send us a private message on Social Media via Facebook, X/Twitter or Instagram.

When I try to log in with my self serve credentials, I get an error message that says “Authentication failed, please try again later.”

I have no problems logging in to self serve though.

Any suggestions?