Trying to change plan, getting the "try again in an hour" error

That error is on Koodo’s side, not your browser, especially if it’s been happening for months and across devices.

A couple of quick things to confirm first:

• Are you currently on a Tab / financing?
• Is your line on a seasonal hold, suspension, or special/legacy promo plan?
• Are you already using a perk right now?

If nothing unusual there, this needs backend fixing so a rep can manually move you to the $55/60 GB + 5G Speed Boost. Stores can’t override that system error; they’ll hit the same limitation. 

Hi ​@wtang7 

We are sorry to hear you are having issues updating your plan in self serve!

Just to double check, if you try to change the plan without selecting a perk, are you able to complete the change? 

Not selecting a perk doesn’t work either. I get the same error screen. I’ve tried it on different devices and browsers.

I’m trying to change my plan to the $55/60GB + 5G Speed Boost.

​@wtang7 

Will you please confirm the last two digits of the phone number in question?

Last two digits is 90.

​@wtang7 

Thank you for confirming!

We have just send you a PM. so we can confirm some more details, please check your community inbox when you get the chance.