Hi there!
been trying to add the 30 day European Easy Roam Travel Pass for $60, as I am in Europe all month, and have been getting an error “invalid” message every time I try to add it through texting to 7626.
I see other people are having this problem as well! Can I add that EU30PASS please? I do not want to be charged by the day!
any help would be appreciated!
Best answer by Flo Koodo
Hi
We have managed to add the Travel Pass for you, please restart your device and also check your self serve for details when you get the chance.
If you have further questions, please let us know!
We are sorry for the inconvenience created!
You’re correct, this has been a common issue over the last few days. You can either have a rep through Koodo’s expert messaging via Koodo assist add the pass for you or I can flag a rep on this platform to see if they can add the pass.
Note if you would prefer this platform the response times can vary. If you choose to use the expert messaging, you can use the link below. They’re open from 9am to 9pm local time Mon-Fri.
+4Hi
We have managed to add the Travel Pass for you, please restart your device and also check your self serve for details when you get the chance.
If you have further questions, please let us know!
We are sorry for the inconvenience created!
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