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Trouble getting travel pass to Asia

  • February 2, 2026
  • 4 replies
  • 55 views
K

I’m trying to add the ASIA14 travel pass and get “you have sent an invalid key word” as the response from Koodo.

Any ideas on how to resolve this?

I do not have any EasyRoam perks added on my plan and I have a monthly plan.

Thanks!

 

Best answer by Georgia Koodo

Hi ​@Kathmill, our team is still working on this, no ETA yet. In the meantime, if it’s urgent, we can manually add the pass for you. 

If you’d like that,  please reply here with which pass you’d like us to add to your line and confirm that you would like it to be added immediately, thank you!

This topic has been closed for replies.

4 replies

M
Forum|alt.badge.img+4
  • MilkyWay
  • Mobile Master
  • February 2, 2026

There seems to be a technical issue with the system. I have already flagged a rep to get back to you once there are any further updates. 

 

    Georgia Koodo
    Forum|alt.badge.img+4
    • Georgia Koodo
    • Official Rep
    • Answer
    • February 2, 2026

    Hi ​@Kathmill, our team is still working on this, no ETA yet. In the meantime, if it’s urgent, we can manually add the pass for you. 

    If you’d like that,  please reply here with which pass you’d like us to add to your line and confirm that you would like it to be added immediately, thank you!

      K
      • Kathmill
      • Author
      • Beginner
      • February 2, 2026

      Thanks ​@MilkyWay and ​@Georgia Koodo ! I don’t need the pass until mid-February. Hopefully it’s fixed by then. 

        K
        • Kathmill
        • Author
        • Beginner
        • February 5, 2026

        It’s working now - thanks for your help!

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