Texting 7626 for a Europe Travel Pass not working?

Hi there,

Yes, based on your post and others there seems to be an issue with adding the pass atm. I’ll flag your post as well to get the reps attention. Hopefully they can shed some light on the issue.

I am having the exact same issue! Any help would be appreciated!

I try to text “EU30PASS” and it says not valid. 
i am in Europe for 30 days and don’t wanna pay $18 a day!!

Hi ​@cxia, ​@Alex Low, we’ve flagged this to our team, they’re aware of the issue and working on resolving it as soon as possible, our apologies for any inconvenience.

We’ll let you know here as soon as we have any updates!

UPDATE: Our team is still working on this, no ETA yet. In the meantime, if it’s urgent, we can manually add the pass for you. 

If you’d like that,  please reply here with which pass you’d like us to add to your line and confirm that you would like it to be added immediately, thank you!

​@cxia, ​@Alex Low 

Yes, please, I’ve boarded my plane! I’m looking to add the EU14PASS immediately, thank you.

Ok ​@cxia, please log out of the Community and log back in, using your Self Serve account credentials. We will gladly add it for you but we cannot access your account without authentication. 

I’ve logged back in using my Self Serve credentials, let me know if that works, thanks!

Thank you for authenticating! Please also confirm the last 2 digits of the line for which you’d like to activate the travel pass.

38!

Ok ​@cxia, the $50 14-day Easy Roam Europe Travel Pass has now been added to your *38 line! You can confirm via your self serve account as well. 

I am also having the same problem.  Please help.

I have flagged a rep to help you out.

Can you please add the $50 14-day Easy Roam Europe Travel Pass to my account as well

Hi ​@Lavvy the $50 14-day Easy Roam Europe Travel Pass is now added to your account, you can confirm in your self serve as well!

Hi there! Thanks for replying! I would like to add the EU30PASS monthly $60 Europe Easy Roam Travel Pass!

​@Alex Low 

We have managed to add the Travel Pass for you, we have replied to your post here 

Hi I am also having trouble to add EU14PASS to my account can it please be added?

Let me flag a rep for you.

​@MetBre 

We can definitely add it for you!

Will you please confirm the last two digits of the phone number on which you want to enable the travel pass?

50

Thank you for confirming ​@MetBre 

We have managed to add the travel pass for you, please check in self serve when you get the chance! 

Thank you very much! Seriously!