Self Serve doesn't work to change perk

Let me flag a rep to help you out.

Try a full “clean” login path 
 - Log out of Self Serve everywhere. 
 - On a computer (not the phone browser), open a different browser than you usually use (for example, if you use Chrome, try Firefox/Edge/Safari). 
 - Open a private/incognito window. 
 - Go to Koodo, sign in fresh, go straight to Plans & Add‑ons → Perks, and try switching again. 
 - If you’re using any VPN, ad‑blocker, or browser extension that touches pages, turn it off temporarily.

Hello ​@sas-1 we’ve attempted to change the perk from $0 Unlimited LD Pack to $0 Rollover Data perk on your line and we’re getting an error as well. We’ve submitted a request to have our team change the perk on their end.

The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

My perk still hasn’t changed on my side, can you see that it changed on your side?

Hi ​@sas-1 

We have looked into it from our end and we can see the change has been made, however, the perk wasn’t updated properly.

We have notified the support team about it and this should be looked into as soon as possible.

If you don’t see the perk update by tomorrow end of the day, please let us know.

Thank you! 

Hello. This still has not been resolved

Thank you for keeping us posted ​@sas-1 . We have looked into it from our end and we can see the change has been made, however, the perk wasn’t updated properly.

In order to verify what is happening we forwarded an inquiry to the support team handling the situation. We will monitor it for 24 hours and we will notify you when we receive an update. 

We appreciate your patience and understanding. 

Hi there ​@sas-1  We appreciate your patience. We verified the number today and the perk is now updated on our side. You should also be able to see it in the Self Serve account as well.