Hey! So Dennis and Dinh covered the main bases on timing and fees. Here's something they didn't mention: check if your old Koodo account is still active or if it's been closed.
When you ported to Bell, Koodo may have deactivated your account. If that happened, you might not be able to simply "go back" to your original plan; instead, you'd likely need to set up a new account (even if you keep your number). This could affect pricing or plan availability.
Before you request that callback, log into your Koodo account online or try the self-serve portal to see what status it shows. If it says closed or inactive, that's something important to mention to the rep when you call back; it'll help them sort things faster and confirm whether reconnection fees apply or if you're treated as a fresh signup.
Also, grab your original plan details if you have them (screenshot or bill) so you can ask the rep if that exact plan is still available. Koodo rotates promotions pretty often, so your old plan might've changed.
Answer : I got this message
In my self service..
You account is canceled but you can still access for 3 months.
