My husband purchased a new phone from Koodo (his was stolen) and they changed his plan. Told him that he HAD to change it. That the existing plan was not available anymore. First of all, it is my account, his phone was an add on line. His plan was:
*Canada-US roaming with data, talk and texts
*100 GB of Shock-Free data at 5G speed
*Unlimited Canada-wide messaging (text & picture) plus one perk for $60.00 per month.
The plan has been changed to:
*Unlimited Canada-wide minutes
*50 GB of Shock-Free data at 5G speed
*Unlimited International SMS for $70.00 per month.
He was also told that the automatic payment must be taken from our bank account not paid by credit card.
What can be done? This should not have happened.
