I applied for an esim plan on March 17th, thinking itd be quick immediately it sent me an email that said
"Thanks for choosing Koodo.
We're working on your order right now. After it's confirmed, we'll email you your Customer Service Agreement.
We'll reach out if we need any extra info from you."
I haven't gotten a single email about this since, they did put like 15 bucks on hold in my bank account right away and it just released last night. I'm really frustrated
I suggest reaching out to the webstore via email to get a status on your order.
koodo.webstore@koodomobile.com
I had a similar issue with my daughter. I did have to call in and found out that the declined my daughters account due to a lack of credit.
The agent told me my daughter should have received word right away that it was declined but she got nothing.
Try calling…
1-833-881-8868
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
