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notification of increase streaming charge

  • January 29, 2026
  • 1 reply
  • 30 views
M

I just received an email saying that they noticed a billing undercharge for my Netflix, Disney + pkg & will be upping it to $34/mo when in fact it’s still $10 for promotion which started Dec 6-25 for 3 mo,  make sure this is corrected 

Best answer by Darius Koodo

Hello ​@macdoan1   We verified with the dedicated team and, the following information was provided: “ Customers who upgrade their plan within the Netflix customer portal, while activating their Stream+ 2.0 subscription were not charged for the upgrade “ 

The solution for customers with Stream Plus Basic, is to change the plan in the Netflix account to Standard with ads, as the Stream Plus Basic version only includes this plan variant. This will make sure that you are within the Stream Plus Basic pricing and continue as such. 

Edit: The change can be made through the Netflix Website. 

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1 reply

Darius Koodo
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  • Darius Koodo
  • Official Rep
  • Answer
  • January 29, 2026

Hello ​@macdoan1   We verified with the dedicated team and, the following information was provided: “ Customers who upgrade their plan within the Netflix customer portal, while activating their Stream+ 2.0 subscription were not charged for the upgrade “ 

The solution for customers with Stream Plus Basic, is to change the plan in the Netflix account to Standard with ads, as the Stream Plus Basic version only includes this plan variant. This will make sure that you are within the Stream Plus Basic pricing and continue as such. 

Edit: The change can be made through the Netflix Website. 

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