Hi ! I switched my plan so I can use my phone in the US. Am I supposed to connect it myself ? Put it on roaming ? I tried all the things and nothing was working and now I m back in Canada and it says I have no service .
Question
New Plan
+4What plan did you switch to? Do you see anything odd in self serve that might indicate an issue with the plan?
+4Yes, you need to enable any roaming settings in your phone to allow your phone to be used in the US.
As for now that you’re back in Canada, have you tried restarting your phone?
With a Canada-US roaming plan, you should be able to use your phone in both countries without extra charges automatically. No need to manually enable roaming if your plan includes this; your phone connects to Koodo/TELUS in Canada and the US networks when traveling. If you’re back in Canada and have no service, try manually selecting the Koodo network in your phone’s settings to reconnect, as your phone might still be stuck on a US network.
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