I have the basic stream plus plan. It's a promotion for $10/month. Kodoo just emailed me saying I have premium Netflix but they've been billing me for basic. So now they want to jump my bill to $39 a month!! I logged in to switch it back to basic (which I thought I already had) and sure enough it says I have basic. So HOW do I talk to someone to figure out what's going on? I don't want a $40 bill when I'm not receiving those services and I can't seem to modify my own plan because basic is my current plan.
Solved
netflix stream plus
Best answer by Darius Koodo
Hello
The solution for customers with Stream Plus Basic, is to change the plan in the Netflix account to Standard with ads, as the Stream Plus Basic version only includes this plan variant. This will make sure that you are within the Stream Plus Basic pricing and continue as such.
Edit: Everyone can make the change on the Netflix website.
What is the phone number to speak to a representative. I do not want your automated bot service and all the runaround just give me the number straight up please
I just spent hours trying to get a rep to call me as I have had the same problem. The koodo rep I texted to through the app said the only way to fix it was to cancel. I had to explain my problem a dozen times.
Fellow customers - you were able to help me more than Koodo! From reading this I learned I could change my plan in Netflix from Standard to Standard with ads, so I hope that fixes it!
They should really tell the customer service staff what the H### is going on and how to fix it before they email a bunch of customers! So frustrating. Who makes these decisions? poor management.
Yes. I've done that but if like to speak with a real person to confirm the price because like others have said above, I can get it cheaper
If you login to your self serve you can see the price for your stream+ subscription. Stream+ is a prepaid service so you can see the pricing and cancel at any time.
If you are worried we can flag a rep to confirm your Stream+ pricing. Just make sure you are logged into the community with your self serve account.
Or if you insist on speaking to a rep, you can request a callback via Koodo assist
https://www.koodomobile.com/en/help?autobots=rollout
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.