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Jan 1st Promo & Cannot add Perk

  • January 2, 2026
  • 3 replies
  • 33 views
R

Hi, 

I am trying to add “5G speed boost” for the perks for my new Koodo account, the same error message that asked me to try again after 1 hours keep showing up…. Please send some help. 

Also, sign up at Jan 1st, the promotion didn’t show up on the confirmation email I got. Could someone confirm with me that I will get the promotion…. It seems to a really bumpy ride for me to switch to Koodo. Everything is so uncertain…. 

3 replies

P
  • ppggeng
  • Beginner
  • January 2, 2026
Hi,I have the same problem.I registered on January 1st. Could someone also help me check if the promotion has been activated?
Georgia Koodo
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Hi ​@randoCustomer, we’ve attempted to add the $0 5G Speed Boost perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

The $10 off for 24 month credit is active for your account, you will see it starting with your next bill. 

 

Georgia Koodo
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Hi ​@ppggeng, the $10 off for 24 month credit is active for your account as well, you will see it starting with your next bill. 

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