It looks like you can’t choose a Perk right now.

Hi here,

have you attempted to add the perk using an incognito tab, clearing your cache and cookies, using a different browser, or using a different device to perform the perk change?

Self-serve is great when it works but it can be a bit picky sometimes 😅

Hi,

Yes, I’ve just tried everything you mentioned — incognito mode, clearing cache and cookies, using a different browser, and even a different device. Unfortunately, I’m still getting the same error message.

I see! in that case I will flag a rep on here to see if they can add the perk.

Just make sure you’re logged into the community using your self serve credentials and they should be able to give it a go.

If they can’t they can start a support ticket to have the perk added. They will respond here as I have. 😎👍

Thank you! I’m logged into the community using my Self Serve credentials. I’ll wait for the rep to respond here and try to add the perk. I appreciate the help 😎👍

Hi ​@Michal 

We’ve tried to add the perk from our end but we got the same error. We have submitted a request for the perk to be added by the dedicated team in the backend. This will take up to 3 business days. Please note that perks come into effect as of next billing cycle when changed are made in the middle of the billing cycle.

We apologize for the inconvenience created! 

i am dealing with the same issue for the past three days.

Since /I am not the only one, you would expect Koodo to do something about this. They can see how many people have not been able to pick a perk. 

I hope that someone of Koodo reds these postings and will do something about this.

BTW

How does someone elevate this issue to a Koodo back end team?

Hi ​@bchmrk 

We are sorry to hear that you are experiencing this issue!

We can try to add the perk for you, please let us know which perk you would like to add.

Thank you!

Thanks for the swift response. I appreciate that.

I am trying to add the international calling to my account. Calling to the UK, France and The Netherlands without increasing my monthly bill would be awesome.

BTW

With my new account I can use my phone in the USA and Mexico just like do at home: calling phone numbers, sending text messages and using data (internet) without the steep daily fees?

Thank you for confiming!

Unfortunately, we were unable to add the perk from our end, however, we have submitted a  request from our end and it should be added in the backend within 3 business days. (the perk will be into effect as of next billing cycle). You can find the included countries here https://www.koodomobile.com/en/help/koodos-pick-your-perk-plans

Please note that this perk can be used for only calls from Canada to the included countres.

Regarding your plan, we can confirm that it covers calls, texts and data while in US and Mexico and also calls made from Canada to US and Mexico.