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I have been scammed by Kudo's sales person - Promised $25 Plans, Charged over $45

  • February 14, 2026
  • 3 replies
  • 0 views
S

I was misled by a Koodo salesperson who promised that my monthly charge would be around $28, but the first bill I received was over $45.

He told me that both my first bill and all future bills would be approximately $28, and they will start billing only after activating my SIM. But I received the first bill even before receiving the SIM.

This feels very deceptive, unlike my experiences with sales representatives at Rogers.

They don’t even have a customer care phone number that I can easily reach.

Stay away from this provider.

I want to cancel my service now and want to ensure to cancel the bill they sent even before activating the SIM, but there is no way to reach them. 

I hope the salesperson is held accountable who just scammed me

3 replies

Dinh
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  • Dinh
  • Mobile Master
  • February 14, 2026

Can you share the detail of the transaction? Where did you meet the sale person and what is the detail of the plan? Was there any condition for the discount?

A Koodo customer, opinions are my own.
S
  • sarikasoni12
  • Author
  • Beginner
  • February 14, 2026

He called me over the phone on 30th Jan at around 5:30 pm MDT, and he asked me to click on a link in an email. The following are the details in the email.

 

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  • sarikasoni12
  • Author
  • Beginner
  • February 14, 2026

He mentioned that there is a special offer going on, that my bill will be around $28, and mentioned following details:

  1. 24 months credit to reduce from $50 to $27.50
  2. 60 g of data at 5G

  3. Name of plan: 5G 60 gigs with up to unlimited international calling and messages. Free roaming in India, USA and Mexico

  4. Bill will be 27.50 + taxes in billing on $50 plan because I was offered special discount

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