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I cannot add a perk, an error page shows up

  • November 21, 2025
  • 7 replies
  • 72 views
K

I have a new plan since a couple of days, and I haven't been able to select the free perk, 3-Day Easy Roam International, which appears in the list of available perks for my plan. Whenever I try to choose the perk and hit Next, I reach a technical error page.

I have cleared browser cache, cookies, and tried different browsers. 

I saw similar questions, and most of time, people from Koodo, likely on the backend need to fix something.

Other than waiting for my next billing cycle to try adding the perk again, is there anything else I should try? I would need the Perk applied asap. What is the simplest way to ask Koodo to step in?

Thanks

Best answer by Georgia Koodo

Absolutely, you can pick any of the eligible perks to be your one free perk. When changing perks however, the new one will come into effect starting with your next bill cycle. 

We’ve attempted to add the $0 3-Day International Easy Roam perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned to your account within 3 business days and will come into effect starting with your next bill cycle, thank you so much for your patience!

 

This topic has been closed for replies.

7 replies

Dinh
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  • Dinh
  • Mobile Master
  • November 21, 2025

Let me flag a rep to look into it. In the meantime, can you try to do it using incognito to see if that can do anything?

A Koodo customer, opinions are my own.
Flo Koodo
K
  • koodom
  • Author
  • Rockstar
  • November 21, 2025

Let me flag a rep to look into it. In the meantime, can you try to do it using incognito to see if that can do anything?

Hello Dinh,

Thank you for your help.

I did try using incognito, and I have the same result: an error page shows up with "It looks like you can’t choose a Perk right now."

Georgia Koodo
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  • Georgia Koodo
  • Official Rep
  • November 21, 2025

Hi ​@koodom, do you want to replace your current free Rollover Data perk with the 3 day Easy Roam International perk? Please note, if you’re changing perks, the new one will be available starting with your next bill cycle. 

K
  • koodom
  • Author
  • Rockstar
  • November 21, 2025

Hi ​@koodom, do you want to replace your current free Rollover Data perk with the 3 day Easy Roam International perk? Please note, if you’re changing perks, the new one will be available starting with your next bill cycle. 

Yes, please. My understanding is that the 3 day Easy Roam International perk is also free with my plan, that is correct?

Thank you

G
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  • Goran
  • Mobile Master
  • November 21, 2025

If it’s in the list of available perks for the plan you have, then yes it is free. 

K
Flo Koodo
Georgia Koodo
Forum|alt.badge.img+4
  • Georgia Koodo
  • Official Rep
  • Answer
  • November 21, 2025

Absolutely, you can pick any of the eligible perks to be your one free perk. When changing perks however, the new one will come into effect starting with your next bill cycle. 

We’ve attempted to add the $0 3-Day International Easy Roam perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned to your account within 3 business days and will come into effect starting with your next bill cycle, thank you so much for your patience!

 

G
K
  • koodom
  • Author
  • Rockstar
  • November 21, 2025

Thank you all for your help.

Georgia Koodo
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