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I can't change Manage Perks.

  • February 19, 2026
  • 2 replies
  • 25 views
S

My current Perks are: "One included at no extra charge" / "Unlimited International SMS and MMS,"

but I don't use them at all.
So, I'd like to change it to "Unlimited Long Distance Pack" / "Get unlimited long distance calling to 27 countries, including the US, China, Hong Kong, India, Mexico, Bangladesh, and the UK from anywhere in Canada."

I've tried several times since December of last year, but it hasn't changed.

How do I chage it?

Best answer by Georgia Koodo

Hi ​@Serena park, we’ve attempted to add the $0 Unlimited Long Distance Pack perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

As you’re switching perks, the new one will come into effect starting with your next bill cycle. The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

2 replies

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  • Dennis
  • Mobile Master
  • February 19, 2026

Have you tried clearing your browser cache and then attempting to change it?  Does an error still appear if you do this?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Georgia Koodo
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    • Georgia Koodo
    • Official Rep
    • Answer
    • February 19, 2026

    Hi ​@Serena park, we’ve attempted to add the $0 Unlimited Long Distance Pack perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

    As you’re switching perks, the new one will come into effect starting with your next bill cycle. The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

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