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Question

How to hook up existing Stream+ subscription to a new self-serve account.

  • March 13, 2026
  • 6 replies
  • 32 views

Hello. My self-serve account was deleted and re-created due to a security incident.

Now I see that my account shows I don’t have a subscription to Stream+, though I did on my old self-serve account.

How can I hook up my subscription to Stream+ to my new account.

Thank you.

6 replies

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  • Mobile Master
  • March 13, 2026

Let me flag a rep to help you out.


Georgia Koodo
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  • Official Rep
  • March 13, 2026

Hi ​@RLB, we can’t find a Stream+ subscription with the same email you’re using for your Self Serve. Is the Stream+ account using different credentials? 


  • Author
  • Rockstar
  • March 13, 2026

Hello Georgia:

It was being billed to my credit card, not included in my Koodo bill, here is the transaction from February:

 


  • Author
  • Rockstar
  • March 13, 2026

The streaming account could be using different credentials, but I don’t know why I would have done that.


Georgia Koodo
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  • Official Rep
  • March 13, 2026

Ok, I was able to attach the find and attach the profile to your Self Serve. Please log out and back in and let me know if you can see the Stream+ under your subscriptions, thank you!


  • Author
  • Rockstar
  • March 13, 2026

@Georgia Koodo yes I see the subscription now, thank you so much!