How to Cancel Phone Plan?

Can you share the details of the plan you are on? And have you downloaded the PDF bill from Self-Service to see the detailed rate of the charge?

Check pages 3 and 4 of the bill. you'll find more detail there.

Have you checked what plans are available to you? Unless you change it, the plan will remain the same and usually goes up in cost over time.

If you really would like to cancel, then you have two primary ways assuming you’re monthly postpaid.

1. To port the number to another provider. In doing so will close your koodo account and any remaining balance will show up on your last bill after you cancel. This will also include phone tab’s and tab bonus’s if you’re paying off a device.
2. By using koodo assist and when at the chat bot typing in “Cancellation” will prompt a call with a rep. They can cancel the service. Note that if you cancel this way you will lose your phone number unless you reactivate the service within 90 days. Remaining balances will also show up on your final bill.

If you’re currently out of country or a prepaid customer and are looking to cancel, then there are other ways. Let us know if this is the case and we can provide more suggestions on how to cancel the service.