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Home Internet Plan Cancellation

  • January 23, 2026
  • 3 replies
  • 42 views
J

Please cancel my internet plan by tomorrow 01/23/26. I have been trying non stop to reach you by phone and no one answers on your line even hours of waiting. Your customer service is by far the worst I have dealt with. PLEASE CANCEL MY PLAN EVEN IF YOU DONT TALK TO ME ON THE PHONE. I AM DONE WITH YOUR SERVICE!

3 replies

Dinh
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  • Dinh
  • Mobile Master
  • January 23, 2026

Let me flag a rep to see if we can cancel in the forum here

A Koodo customer, opinions are my own.
Darius Koodo
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  • Darius Koodo
  • Official Rep
  • January 23, 2026

Hi there ​@Julian Albert Teruel  We’re sorry to hear that the experience was less than ideal. Unfortunately we are limited to some actions here, over the community and we cannot cancel accounts.

We have escalated the situation to our dedicated Koodo Internet team and they will reach out as soon as possible in order to assist with your request. 

    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • January 24, 2026

    ​@Julian Albert Teruel 

    We can see the support team reached out in the meantime and they were able to assist.

    Please let us know if you have any further questions.

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