A few weeks ago, I had to delete the email account on file with Telus/Koodo and Radio-Canada, due to financial and identity theft via an online streaming service (‘Netflix’). Despite promptly reporting this problem to Koodo and Telus (for Internet services), Telus/Koodo did not act to ensure that I would retain access to my subscription to Radio-Canada’s Ici.Tou.TV, which I had received a few years ago as a ‘perk,’ when I signed up as a brand-new customer with Telus/Koodo for cellular and mobile services.
Telus/Koodo still seems to offer this sign-up ‘perk’: https://www.koodomobile.com/en/help/ici-tou-tv-extra-subscription
What is missing, in my experience, is a way for Telus/Koodo customers to retain a Ici.Tou.TV subscription after being obliged to change login credentials following cybercrime in the form of fraud. From my perspective, the implications could include perpetuating rather than preventing cybercrime. In particular, Telus/Koodo customers might opt for ongoing use of email accounts that have been compromised, so as to retain access to streaming subscriptions that they have chosen as ‘perks.’
Today I have spent most of the afternoon (on a Sunday), trying to regain access to my Ici.Tou.TV subscription as a long-term customer with Telus/Koodo. Let’s just say that the ‘chat’ service offered by Telus/Koodo was unhelpful in resolving this problem related to cybercrime, to the extent of disconnecting me from a ‘live agent’ and proposing (insisting?) on unsuitable dates and times for a ‘call-back’ service. Again, I worry that Telus/Koodo might inadvertently contribute to cybercrime, through a failure to respond adequately and promptly to the concerns and dilemmas of customers.
I sincerely hope that other customers with Telus/Koodo have had better experiences than I have had as regards cybercrime and fraud prevention, including an ability to retain their ‘perks’ after deleting email accounts as a precaution.
