Easy Roam Travel Pass US7PASS Not Working

Hi there,

Seems others are having a similar issue atm. Do you happen to have the 3 Day Easy Roam US perk as your perk of choice? As if you do this will conflict with the pass as they cannot be stacked together.

You can check which perk you have in self-serve by going under “My Services” and then click the “My Add-Ons tab”. 

No my perk is the roll over minutes

Exact same question.   I get same message

Interesting. Are either of you able to add the pass through self-serve under “Manage Profile” and “Travel with Easy Roam”? If not I will flag a rep on here to take a look. The text should be all you need to do.

To confirm as well ​@sally.krigstin are you also attempting to add the US pass or a different one? I noticed others are having the same problem with the Caribean Mexico option.

I can add the regular Easy Roam which is $16 per day but I cannot add the Travel Pass which is a flat $40 for the week

ok, thanks for checking was worth a shot.

In that case I’ll flag a rep to see what’s going on and if they can add the pass for you. Just make sure you’re logged into the community using your self serve credentials and they can take a look / can hopefully provide more information if there is an issue with the text option. 🙂

I’m actually trying to get it added to my wife’s phone as she is the one on her way to the States.  She was trying from 3:00 am mst up until her plane pulled away from the terminal. I also have a message into the chat option but they don’t open until 9:00 am

hmm ok, is she on your account or on her own?

If it is your account, please confirm the last 2 digits of her phone number so that they can look into it.

If she has her own account, then she will need to post a response here after signing into the community using her self serve credentials.

Ok, thanks for all the help. I will get her to do that

Hello,

     My husband asked me to sign on and reply in here, I am still getting the same message.  I have heard back from Koodo chat but they just said to make sure I am typing everything in correctly, which I am

Thanks for responding! I have flagged a rep on this platform to help / look into the problem. As you signed in and replied if they’re able to add it on their end, they can give it a go, we just have to wait for a response.

The response times from reps on here can vary but they usually don’t take too long. 😎

I have the same issue. unable to add US7PASS to my mobile plan.

Having the same issue using us7pass

Hi ​@DancingQueen81, ​@sally.krigstin, ​@MetM, ​@Daniel2026, we’ve flagged this to our team, they’re aware of the issue and working on resolving it as soon as possible, our apologies for any inconvenience.

We’ll let you know here as soon as we have any updates!

I am having the same problem. Please let me know when there is an update or a solution 

UPDATE: Our team is still working on this, no ETA yet. In the meantime, if it’s urgent, we can manually add the pass for you. 

If you’d like that,  please reply here with which pass you’d like us to add to your line and confirm that you would like it to be added immediately, thank you!

 ​@DancingQueen81, ​@sally.krigstin, ​@MetM, ​@Daniel2026, ​@Helen Parker 

Hi,

   I would like the US7PASS added as soon as possible, as I am already at my destination in the states.

Thanks

Thank you for confirming ​@DancingQueen81, the $40 US 7 day Easy Roam Travel Pass has been added to your line, you can check in your self serve account, there should also be an email update!

Thank you so much.

Yes, add the 7 days us easy roam travel to my account thank you

Ok ​@Daniel2026, the $40 US 7 day Easy Roam Travel Pass has been added to your account, you should receive a confirmation email as well!

Can you add the Us7pass to my account aswell?

Ok ​@Jared.engelen the $40 US 7 day Easy Roam Travel Pass has been added to your account, you should receive a confirmation email as well!

I am leaving tomorrow am for the Caribbean and cannot add the CARPASS7 to my account. Can you please help with this? 

Sure ​@Shan1014, the $60 Caribbean & Mexico 7 day Easy Roam Travel Pass has been added to your line. You should receive a confirmation email as well!