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easy roam travel pass code issue

  • February 3, 2026
  • 5 replies
  • 44 views

I text  the US7PASS request and am told I have sent an invalid key word.

Best answer by Oliver C

Hi there,

this has been a common issue lately. I will flag a rep to help out. Make sure you’re logged into the community using your self serve credentials and they can look at adding the pass. They will respond here as I have.

5 replies

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  • Mobile Master
  • Answer
  • February 3, 2026

Hi there,

this has been a common issue lately. I will flag a rep to help out. Make sure you’re logged into the community using your self serve credentials and they can look at adding the pass. They will respond here as I have.


  • Author
  • Beginner
  • February 3, 2026

thanks, I’ve used it before with no issue so this is strange!

 

 


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  • Mobile Master
  • February 3, 2026

There is a technical issue with the system, which is why it is currently not working. Since Oliver has already flagged a rep, you should receive a response from them shortly.


Flo Koodo
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  • Official Rep
  • February 3, 2026

Hi ​@fjh 

We have managed to add the travel pass for you, feel free to check in self serve when you get the chance.


  • Author
  • Beginner
  • February 3, 2026

thanks, all fixed