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Question

Discount not showing on Plan

  • January 10, 2026
  • 3 replies
  • 65 views
V

I had signed up for the 35 dollar monthly plan.

original plan cost was 50, with 10 dollars of on auto payment and 5 dollars for the credit for 24 months.
 

Koodo changed the plan credit to 10 dollars for 24 months.

I had an agent on Koodo expert confirm, this as well, and wasn’t offered a reference for this. Now my new bill has generated and is missing the new credit. 
 

I would like this to be corrected.

 

3 replies

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • January 10, 2026

Hi ​@Vivek104 

Just to confirm, are you referring to the line ending in *08?

If yes, we see there is a pre-authorized payment discount for it. 

According to the services agreement issued at the activation, we don’t see an additional credit on this line.

We recommend checking the service agreement for more details and let us know if you have further questions.

D
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  • Dennis
  • Mobile Master
  • January 11, 2026

​@Flo Koodo i think ​@Vivek104 is referring to the 24 month credit. That was suppose to be updated from $5 to $10. This is not referring to the auto pay by bank credit. 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Flo Koodo
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  • Flo Koodo
  • Official Rep
  • January 11, 2026

​@Dennis Unfortunately, we don’t have access to the chat history from our end, however based on the original agreement, there was no additional $5 or $10 credit mentioned on top of the autopay discount one. We see that ​@Vivek104 got in touch with the Expert Messaging team in the meantime.

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