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Discount not applied

  • January 11, 2026
  • 3 replies
  • 27 views

Changing to koodo mobile plan in last black Friday, had a deal of 30 for 70 GB but now when i check the bill it is 50 for 70 GB. 

Best answer by Flo Koodo

Hi ​@Minhao 

We have looked into it and according to the bill and the service agreement details, there is a $10 monthly credit for 24 months.

Your plan is also eligible for the autopay discount if you set up pre-authorized bank payments.

We recommend downloading the PDF bill and the service agreement in self serve for more details. 

3 replies

Flo Koodo
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  • Official Rep
  • Answer
  • January 11, 2026

Hi ​@Minhao 

We have looked into it and according to the bill and the service agreement details, there is a $10 monthly credit for 24 months.

Your plan is also eligible for the autopay discount if you set up pre-authorized bank payments.

We recommend downloading the PDF bill and the service agreement in self serve for more details. 


  • Author
  • Beginner
  • January 11, 2026

so after setting up the autopay, and with the 10$ monthly credit it will drop from 55 to 35 ?


Flo Koodo
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  • Official Rep
  • January 11, 2026

so after setting up the autopay, and with the 10$ monthly credit it will drop from 55 to 35 ?

You currently get $10 bill credit and indeed, you will get another $10 per month if you set up pre-authorized bank payments (Please note that the autopay discount will start applying with the next bill coming after setting up the pre-authorized bank payments). So, if the plan is $55, then it should go down to $35 before tax when both discounts are applied.