Hi ​@Srin if you’re travelling and can’t schedule a callback you can also message us on Facebook, Twitter/X or Instagram by following the links in the bottom of this page. 

Can seasonal hold be initiated for me please? Need the current to be turned off and start seasonal hold from today. Thanks much. 

I am about to fly and urgent action is appreciated so I can cross check

Are you logged into the community via your self serve account? 

If not, can you please do so, so the Koodo rep can validate your account. 

Yes, I am logged in via Self-serve already.

Hi ​@Srin 

We see that you managed to speak with a rep over the phone.

You should be able to proceed with activating the seasonal hold in self serve using the steps here: https://www.koodomobile.com/en/help/keeping-your-account-open-when-travelling

Let us know if you require further assistance.

I understand, but when I try, system says I am only eligible to use Seasonal hold in 8/8/2025 since I recently travelled and had it. Pls assist enabling it. I’m already outside and being billed. Thanks.

​@Srin 

We have sent you a PM, as we’d need to confirm some more details, please check your community inbox when you get the chance. 

Mon internet ne fonctionne plus depuis hier, Je l'ai redémarré mais ça ne marche pas 

Your question is different from what this OP has. Please start your own question.

Votre question est différente de celle de cet OP. Veuillez poser votre propre question.

https://community.koodomobile.com/topic/new?fid=232913