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Disappointed

  • February 2, 2026
  • 5 replies
  • 58 views
R

My wife and I have been loyal Koodo customers since about 2010, and have had nothing but good things to say about their service and customer service whenever I have had to deal with someone which has not been that often.

However I am disappointed now in the fact that Koodo very rarely has plans for existing customers that are less than what I pay now. I mean we really do not need all the data we have, and don’t need a new phone where is where a lot of the deals come from. 

Like most carriers they give better deals to entice new customers which is a smart business decision, but does not give options for long time customers.

 

I also do not like the fact that I can’t get deals because I am paying with credit card. Sorry some of us don’t like giving our banking information and are being penalized as well.

This will not drive me to a competitor yet, but I’m getting tired of these two issues.

5 replies

Allan M
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  • Allan M
  • Mobile Master
  • February 2, 2026

Not that it makes it any easier, but this is a standard practice amongst all carriers. If you switch to a different carrier, the same thing will likely happen and you’ll be searching again.
If you aren’t seeing anything that entices you in your self serve, I wouldn’t hesitate to reach out to the loyalty/retention department at Koodo and ask what better offers they have. I called in during the holiday season last year and changed to a plan that was only for new activations. Annoying that you have to jump though hoops, but it can pay off.

    M
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    • MilkyWay
    • Mobile Master
    • February 2, 2026

    Unfortunately, the best way to get a good deal is to switch over to another carrier as a new customer. However, it would be worthwhile to occasionally check your Self-Serve account for exclusive offers. 

    D
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    • Dennis
    • Mobile Master
    • February 3, 2026

    Some of the deals over the last 2 years for existing customers has been exorbitant amounts of data and the very first Canada-US plans.  These were not available to new customers.

     

    The auto pay by bank discount is an annoyance. I do strongly agree with that.  It is a very opposite strategy compared to Rogers/Fido who are pushing people to credit card, especially the Rogers Red credit card which gives a bonus cashback for using it for Rogers/Fido services 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
      R
      • Rupert
      • Author
      • Beginner
      • February 12, 2026

      Not that it makes it any easier, but this is a standard practice amongst all carriers. If you switch to a different carrier, the same thing will likely happen and you’ll be searching again.
      If you aren’t seeing anything that entices you in your self serve, I wouldn’t hesitate to reach out to the loyalty/retention department at Koodo and ask what better offers they have. I called in during the holiday season last year and changed to a plan that was only for new activations. Annoying that you have to jump though hoops, but it can pay off.

      I used to work with one of the carriers for 5 years. It just is such a pain to have to call in when they all encourage you to use the self serve. But again, what can you do otherwise really?

      Darius Koodo
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      • Darius Koodo
      • Official Rep
      • February 12, 2026

      Hello ​@Rupert As we require more details, we have sent you a private message in regards to this. 

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