I converted my koodo phone plans to bell and buy phone. But now I want to return my phone and again come back to my original plan of koodo it is possible? And if yes then there will be any connection charge?
Question
connection charges to returns again on koodo previous plsn
If you bought a phone at Bell, you have 15 days to return it. Do this ASAP.
Once you do that, you need to request a callback via koodo assist to speak with a rep to conme back to your old account and plan
https://www.koodomobile.com/en/help?autobots=rollout
Note that tomorrow is Black Friday, so it will be a gong show. Reps will be crazy busy, and the system will be super slow due to the overwhelming activity
+4When did you port your number to Bell?. If it is recent, in some cases, Koodo rep can transfer the number back to you, generally free of charge.
You could also activate a new number and port the number from Bell back to Koodo. If you do it online without a rep assistance, there is no connection fee.
Hey! So Dennis and Dinh covered the main bases on timing and fees.You can also check if your old Koodo account is still active or if it's been closed.
When you ported to Bell, Koodo may have deactivated your account. If that happened, you might not be able to simply "go back" to your original plan; instead, you'd likely need to set up a new account (even if you keep your number). This could affect pricing or plan availability.
Before you request that callback, log into your Koodo account online or try the self-serve portal to see what status it shows. If it says closed or inactive, that's something important to mention to the rep when you call back; it'll help them sort things faster and confirm whether reconnection fees apply or if you're treated as a fresh signup.
Also, grab your original plan details if you have them (screenshot or bill) so you can ask the rep if that exact plan is still available. Koodo rotates promotions pretty often, so your old plan might've changed.
+4Hello
We are glad to see that you want to return. If you still have the Koodo postpaid sim card, you can reach out to our over the phone team by scheduling a callback through our Koodo assist. Our team will authenticate you and resume the service, if you are still within the grace period. The account will be treated as a resume and not a new activation, if you are resuming with a port in for the same phone number and account.
A connection fee applies on new line activations.
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