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Question

Changing "add-ons" but system won't let me do it


I’m travelling overseas on Tuesday August 30th but the Assist is only offering call back on Wednesday.  I need to turn off EasyRoam and International data.

How can this be done this evening or early Tuesday morning?

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7 replies

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  • Mobile Master
  • 6225 replies
  • August 30, 2022
Reni wrote:

I’m travelling overseas on Tuesday August 30th but the Assist is only offering call back on Wednesday.  I need to turn off EasyRoam and International data.

How can this be done this evening or early Tuesday morning?

You should be able to do it on your Self-Serve account. https://www.koodomobile.com/en/help/easy-roam


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  • Mobile Master
  • 29186 replies
  • August 30, 2022

Login into self serve and check your add-ons. 

Then remove the $12 US easy roam and $15 international easy roam add-ons if you have Easy Roam enabled 


Bernard Koodo
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  • Official Rep
  • 9323 replies
  • August 30, 2022

@Reni Pls remember removing easy roam from your account doesn’t automatically stop roaming, connecting to the local network in the country of your travelling.  One of the better ways to do that is to leave your phone or airplane mode and/or take out the SIM card. In each case your phone could still connect to wi-fi.


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  • Mobile Master
  • 29186 replies
  • August 30, 2022

To turn off international data you can remove the free international data roaming add-on. I think this will stop International data but not US Data.

You can turn off data and data roaming on your phone. But honestly data leakage can still happen. Safest way is to take the sim out of you phone like Bernard said above. 


  • Author
  • Coach
  • 8 replies
  • August 30, 2022

Thank you guys.  I already removed the US easy roam and international easy roam add-ons. Turned off data and data roaming on my phone. Hopefully it will work. Will find out next few weeks :)


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  • Mobile Master
  • 29186 replies
  • August 30, 2022

Becareful. Data leakage could still happen. Especially when restarting your phone. 

 


Boa_Guy Koodo
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