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changed plan and have additional charges?

  • December 27, 2025
  • 1 reply
  • 21 views

Hello! 

I changed my plan to Canada /US and it's my first bill and it's higher then I expected. Is it because Its my first bill ? 

1 reply

Flo Koodo
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  • Official Rep
  • December 27, 2025

Hi ​@Roberta Socchia 

We have looked into it and we can confirm indeed that there is a partial charges due to the plan change, this is why the bill is higher. You can find more about the proration here https://www.koodomobile.com/en/help/proration