CAR7PASS text does not work. 7626 says its an invalid

Hi, I had this added yesterday. When I look at my add ons, it is not showing anything.

​@Gmanvmt 

We have checked and we can see that you managed to get help in the meantime! The travel pass has been added.

​@Sharon67 We have double checked and we can see the travel pass is active on your line endingi n *81.

Just to confirm, if you go to Mobile services → Manage add on, it is not listed for you?

Hi, Sharon's hubby here. I would like the CAR7PASS added to my account please, too. Thanks

Hi ​@Kenny64 

We are here to help!

Please log out from your community account and log back in using the steps again. Once done, please let us know and we’ll gladly assist!

Done!

​@Kenny64 

Unfortunately, we are still unable to access the details from our end.

Can you please try again in incognito mode on your browser using the steps in the screenshot we shared above? 

I have logged out and back in, not sure what else I need to do. 

Hi there ​@Kenny64 We can see that it worked this time and the account is authenticated. We have added the requested add-on ( CAR7PASS ) to your line. 

Great, thanks!

Yes, it is there now! It wasn't there when I checked this morning, but I see the CAR7PASS now. Thanks!