CAR7PASS text does not work. 7626 says its an invalid

Just to confirm, are you currently residing in Canada? I wonder if there is issue with the short code.

And I assume you are a postpaid customer?

Yes on a monthly plan, and am residing in Canada. It describes also how to access a US plan, so it should be for Canadians?

Im having the same issue too

That is strange. If possible, could you post a snapshot of the error here? Hide all personal information before posting please.

The Koodo's 7626 short code is typically for roaming notification and travel insurance. It should work for plan eligible with easyroam. Also, I assume you had easyroam loaded in your account.

By the way, do you have the perk of 3 day international roaming perk in your account?

And I have Easy Roam on my account.

Do either of you happen to have the 3-day Easy Roam International Perk added? This is different than just the Easy Roam Add-ons.

If so, the passes conflict with the 3-day perk if the destinations are the same as they can’t be stacked, so for this it would be the 3-day international Easy Roam perk and can’t be used with a pass that includes the same countries (Caribean + Mexico).

You can check which perk you have in self-serve by going under “My Services” and then click the “My Add-Ons tab”. Have either of you also recently purchased a pass or is this the first time?

Having the exact same issue and error message.

My present perk is the 3 day US plan.

I am trying to add CAR7PASS

My international roaming is set to on

Yeah seems there are quite a few posts of others having the same problem. I'll flag this post as well for the reps to look into. 👍

I had a look on the koodo website to try and figure out an answer.

Found this

Travel Perk

$0 3-day Easy Roam US

The perk activates once you land in your destination country with roaming turned on. Your travel perk gets used first, then Easy Roam daily rates or pay-per-use charges kick in on the remaining days. Heads up: If you select the Easy Roam Travel Perk, you'll be ineligible for a Travel Pass.

I do have the travel perk for US but am trying to purchase the CAR7PASS - so it’s not like I am trying to stack.

I would have no problem dropping the free US 3 day perk but time might not allow adding the Caribbean plan.

Problem is that you can only change your free perk once per billing cycle and the change begins on the first day of the next cycle (as I understand it).

I tried to koodo assistant and requested an agent but that option did not connect.

I did the Koodo assist, but doesn’t help very much, as I was escalated to tech support and they aren’t calling me until tomorrow

Ah I see ​@C and T . Yes you're correct that you should be able to. The stacking is when the pass and the perk share the same destinations - so in this case you're good. However, you would not be able to purchase the US pass.

Ive notified the reps, it is taking longer than usual but they should respond here at some point. Hopefully they can provide more information.

Correct. It should only be the US pass that I cannot buy which makes sense. Well, we’ll see what happens. in the next 24 hours.

I have Easy roam US, and international data roaming.

UPDATE: Our team is still working on this, no ETA yet. In the meantime, if it’s urgent, we can manually add the pass for you. 

If you’d like that,  please reply here with which pass you’d like us to add to your line and confirm that you would like it to be added immediately, thank you!

​@Sharon67, ​@MGarden, ​@Hunter874, ​@C and T 

I was also unable to activate CAR7PASS by texting 7626 - I Used Koodo Expert Messaging and the tech enabled it for me via an on line conversation

My addons now look like this

• Caribbean Easy Roam 7 Day Pass  $0

Conversation key points

Koodo rep

Absolutely! I can add the seven day Caribbean and Mexico Easy Roam option to your account for $60. This will give you great roaming coverage while you're traveling. Just to confirm before I add it—would you like me to go ahead and put this on your account? Once you confirm, it'll be active and ready to use whenever you travel.

Koodo rep

Perfect! I've successfully added the 7-day Caribbean and Mexico Easy Roam option to your account. You're all set to travel! Here's what you need to know: With Easy Roam, you can use your Canadian plan's minutes, texts, and data just like you're at home in Caribbean and Mexico destinations. You'll only be charged $60 once during the 7-day period when you first use your phone—making a call, sending a text, or using data.

I'll keep watching to see if it works in the next couple of days, or try the expert chat. Thanks!

Great to hear it ​@Dave67!

If you do need assistance ​@Sharon67, you can write to us then or speak to our Koodo Expert Messaging team!

Please add car7pass to my line 

Ok ​@MGarden, the $60 7-day Easy Roam Caribbean & Mexico Travel Pass has been added to your line. You should receive a confirmation email as well. 

Tthank you!

Hi, please add the CAR7Pass to my line. I'll have to keep checking as my hubby wants this, too. Thanks.

Hi ​@Sharon67, the $60 7-day Easy Roam Caribbean & Mexico Travel Pass has been added to your line. You should receive a confirmation email as well.

Your husband can write to us here logged in with his account credentials if he’d also like to add it. 

Thanks!

I am having the same issue and I would like to add the CAR7PASS for the 60$ to my account as well im leaving in the next hour and should land in cancun around noon.

I will be monitoring my email for the confirmation thank you

Thanks