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Question

Can't change perk

  • December 29, 2025
  • 7 replies
  • 59 views

I just want to select “Rollover Data” but I can’t change it to anything.

7 replies

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  • Mobile Master
  • December 29, 2025

Sometimes it bugs out. I’ll flag a rep to assist with making the change. Note that it’ll take 48-72 hourss to take efffect. They’ll provide more details. 


  • Author
  • Connector
  • December 29, 2025

Thank you.


Flo Koodo
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  • Official Rep
  • December 29, 2025

Hi ​@Noremac258 

We are sorry to hear you are having trouble changing the perk in self serve.

We can try to make the change from our end, will you please confirm the last two digits of the phone number in question?


  • Author
  • Connector
  • December 29, 2025

Hi ​@Noremac258 

We are sorry to hear you are having trouble changing the perk in self serve.

We can try to make the change from our end, will you please confirm the last two digits of the phone number in question?

05


Flo Koodo
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  • Official Rep
  • December 29, 2025

Thank you for confirming!

Unfortunately, we were unable to add it from our end, however we have submitted a request and the perk should be added in the backend in 3 business days.

We are sorry for the inconvenience created!


  • Author
  • Connector
  • December 29, 2025

Thank you for confirming!

Unfortunately, we were unable to add it from our end, however we have submitted a request and the perk should be added in the backend in 3 business days.

We are sorry for the inconvenience created!

Just to confirm, I only want rollover data, I don't need any other perk.


Flo Koodo
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  • Official Rep
  • December 29, 2025

Yes!

We have requested for Rollover data to be added on the line ending in *05.