New to Koodo, as a part of my plan I get to add a perk for free. I have been trying for over a week. I pick the perk it say’s it’s done and a confirmation email will be sent. Email never arrives and when I log back in it comes up that my setup is not complete I need to pick a perk. It’s an endless loop lol. How do I get my free perk?
Question
Can't add a perk
Hi there,
this has been a common issue for people lately. Which perk were you looking to add? As a rep on this platform might be able to help add it for you.
let me flag a rep for you.
Please make sure you are logged into the community with your self serve account
+4Hi
We are sorry to hear that you are having issues with the perk selection!
We were unable to identify your account, can you please log out from your community account and log back in using the steps in the screenshot below?
Hi
We are sorry to hear that you are having issues with the perk selection!
We were unable to identify your account, can you please log out from your community account and log back in using the steps in the screenshot below?
Alright It’s e06 I’m logged into my self serve account
+4Thank you
We have tried to add the perk from our end but we were unable to, therefore we have have submitted a request for the perk to be added in the backend and it should take up to 3 business days.
We are sorry for the inconvenience created!
Thank you
We have tried to add the perk from our end but we were unable to, therefore we have have submitted a request for the perk to be added in the backend and it should take up to 3 business days.
We are sorry for the inconvenience created!
Thank You
Can you submit a request for me as well, having the same issue for a while as well, wanted the “international long distance calls”, Thank you
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