Bonus Data perk

Hi there,

Can you try to re-add the perk after clearing your cache and cookies, with an incognito tab, with a different browser or a different device? Sometimes trying these different ways can get it to be added.

I have tried it many times, but nothing changed. I was doing by my phone, but now I tried it via edge in desktop, but the same thing. No change.

I see. In that case i'll flag a rep on here to see if they can add the perk for you on their end. Just make sure you're logged into the community using your self serve credentials. They will respond here as I have.

Just note as well once the change is made it will take until the next billing cycle for the perk to take effect once successfully changed. 👍

Thanks. So I should wait?  Will they inform me if the problem is resolved?

Thanks team! I will come back here within 3 days and let you know if it is resolved.

Hi team. The problem is resolved in my account now. 10 GB is added to my 150 GB resulting to 160 GB.

Thanks for help.

I have almost the exact same problem as this writer:

The 10GB perk has not been applied to one number out of the four numbers we have with Koodo.

So, we have 3 numbers with 40 + 10, and one with only 49, even though it says the free perk is not aumotically applied.

Please help

“Every time I try to select and apply the perk in Self-Serve, it refreshes and says, "no perk selected." In past with less GB plans like 120 GB it was added and my total usable data changed into 120+10=130, but now it stays on 150 and says no perk added although in previous step I check 10 bonus data as my free perk.”

*One with only 40 

Hello ​@dngmel We can definitely look into that. We could not find an account based on the log in method you used here. Please use the Self Serve method when you log in to the community and leave a message on this post, after. 

We will include an image with the log in choice here: 

Hi

I'm logged in now under slwf serve

Does that work?

Thank you for authenticating ​@dngmel , it worked. We can see that the number affected by the issue is the one ending in 9. We can see that the perk is selected but it is somehow stuck in pending.  We have completed a request form for the $0 10Gb perk to be added. It can take around 24 hours for it to update. 

Thank you kindly!

Is there any way to refund the $13 I paid for extra data last month?

Just to be clear, I don't want any other perk. I just got an email saying I've selected a long distance perk? I don't want this. I simply want the 10 GB extra (for free) that should already be included in the plan. 

​@dngmel From what can be seen, data was unblocked and notifications were sent in regards to the data usage. The charge is valid. If you want to further investigate, feel free to schedule a callback through our Koodo Assist or send us a private message over Social Media, through the links at the bottom right of this page. 

In regards to the long distance perk, it can be due to the troubleshooting steps. A different one had to be selected in order to add the correct one, $0 10Gb, again. We just verified the number and the correct perk is selected on your number. It would be updated in the Self Serve account. 

Looks like that's got it!

Thank you very much.