Skip to main content
Koodo Community
Community
Solved

Amazon Prime membership is not registered with Amazon.

  • January 18, 2026
  • 7 replies
  • 52 views
Vorgon

I am receiving Amazon Prime on my TV.  However,  when I go to the Amazon website to make a purchase on a product which states that ‘Amazon Prime Members ships for free’, I still receive a shipping charge.  It doesn’t seem that my membership through Koodo is active. Help.

Best answer by Dennis

Are you using the same login for for Amazon prime on your TV as your online shopping?

Note that some items will still have shipping costs even if you are a prime member.  They are typically international purchases

    7 replies

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • January 18, 2026

    Hi ​@Vorgon 

    We have looked into it and we can see that you are currently subscribed to Stream+ through Koodo, which includes Amazon Prime.

    Are you able to access any other Amazon Prime content?

    Vorgon
    • Vorgon
    • Author
    • Connector
    • January 19, 2026

    I use only the streaming service and the Amazon website for purchases.

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • January 19, 2026

    Got it!

    Are you able to watch Amazon content through the Streaming platform?

    Vorgon
    • Vorgon
    • Author
    • Connector
    • January 19, 2026

    Yes - no problem there. Just with the Amazon shopping platform.

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • January 19, 2026

    Thanks for confirming!

    We recommend checking the conditions for the Shipping benefits here: https://www.amazon.ca/gp/help/customer/display.html?nodeId=G6LDPN7YJHYKH2J6

    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • Answer
    • January 20, 2026

    Are you using the same login for for Amazon prime on your TV as your online shopping?

    Note that some items will still have shipping costs even if you are a prime member.  They are typically international purchases

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
      Vorgon
      • Vorgon
      • Author
      • Connector
      • January 20, 2026

      Thankyou to all who have submitted various possible causes for my problem.   It has now been resolved.  My wife originally opened an Amazon account under her name.  When we bundled all the streaming services and transferred the payment method from Amazon to Koodo, the Amazon account remained in her name.  So now, even though the Koodo account is in my name, the Amazon account is still in my wife’s name. So  in order to purchase from Amazon and save on the shipping charges, I must use my deceased wife’s account login information.

        Terms & ConditionsAccessibility statement
        Koodo Community