Add Free Perk

You can select in self-service. Typically you should be able to do it yourself unless you encounter an error.

Steps to add your perk can be found here: Koodo’s Pick Your Perk Plans | Koodo Mobile

Have you already attempted to do this or did it not allow you to add the perk? If not, a rep on this platform may be able to help instead of scheduling a callback.

Did exactly that, and the system never seems to register my actions. "System confirmation email sent" but never received, and my main page after login keeps asking me to choose a perk as if nothing happened.... 

Try clearing your browser’s cache and try again.  If that doesnt work, please let us know which perk you need and the last 2 numbers of your line if you have multiple lines on your account and we can flag a rep for you

tried edge browser and google chrome and cleared cache, none worked. wanted the “international long distance calls”, Thank you.

only one line in the account

Let me flag a rep for you.

Please make sure you are logged into the community with your self serve account

logged in with self serve account. wanted the “international long distance calls”, Thank you.

Hi ​@EdSh 

We have tried to add the perk from our end and unfortunately we were unable to.

We have submitted a request for the perk to be added by the backend team and it should take up to 3 business days.

Please note that the perk would come into effect as of next billing cycle.

We are sorry for the inconvenience created!