active a sim card

Hi ​@Haley Risser 

If you are looking to activate a prepaid sim card, here you can find the steps: https://www.koodomobile.com/en/help/activating-your-prepaid-account

For postpaid activations, if you already have the sim card and you want to sign up for a postpaid plan, you would need a rep over the phone to assist with the activation.

Please note that a connection fee applies for activations with a rep over the phone or in store. The connection fee is waived when your order online.