Hello,
Last month I changed my plan, but it still has not been activated on my account. I would like to speak with a representative as soon as possible to fix this issue.
Thank you.
Question
about plan activation
If your new plan still isn’t active, log in to Self Serve and check your plan details; sometimes it just needs a refresh. Since when are you a Koodo customer, tell me more about what you tried to accomplish.
When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
+4Are you a prepaid or postpaid customer?
If you changed your plan last month, everything should be set if the plan change went smoothly.
Have you received an email confirmation that the plan was successful?
+4No i didn't get any confirmation plan email
Are you a prepaid or postpaid customer and which plan was it? If your plan remains the same, the plan change didn't go through properly unfortunately
+4
We were unable to identify your account based on your community profile.
Can you please use the “ Log in via Self serve ” in the community login page?
+4
We are still unable to access the details from our end.
Please log out from your community account and then log back in using the steps below
+4Thank you
We have looked into it and we can see that the plan was change at the beginning of the current bill cycle, and the updated one appears on our end.
If you would like to share a screenshot of the plan that you see on your end or just let us know the plan details, we can further investigate. (if you share a screenshot, please make sure you hide any personal info as this is a public forum)
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