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A rate plan change is scheduled

  • 7 August 2022
  • 4 replies
  • 255 views
W

While looking at different plans, I instantly get a pop up

A rate plan change is scheduled

 

Does this mean my plan is going up in price?

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Best answer by MilkyWay 7 August 2022, 04:23

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4 replies

Dinh
Userlevel 7
Badge +4

Did you accidentally choose to change your rateplan to a different one?

Also, was there any confirmation email sent to your inbox?

A Koodo customer, opinions are my own.
W

Hi there,

 

I have not changed my plan but my plan is for $45 a month and I noticed that most plans are $60 now so this is why I thought my plan was going up in price.

 

The last email I received from Koodo was at the end of July thanking me for my payment.

 

I guess I will find out in a few days when my cycle renews. 

 

Thanks for your help

M
Userlevel 7
Badge +4

Hi there,

 

I have not changed my plan but my plan is for $45 a month and I noticed that most plans are $60 now so this is why I thought my plan was going up in price.

 

The last email I received from Koodo was at the end of July thanking me for my payment.

 

I guess I will find out in a few days when my cycle renews. 

 

Thanks for your help

Did you receive anything in fine print on your previous bill? I would suggest you to check the last page for any details. 

W

Ah, there it is:

“Update to your monthly rate plan. Starting in August 2022, your monthly rate plan fee will increase from $45 to $47”

 

Thanks so much for the help. 

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