5G or nothing

Try resetting your network settings first; that usually fixes most eSIM glitches that keep you stuck on 3G instead of LTE. Head to Settings > General > Transfer or Reset [iPhone/Android] > Reset > Reset Network Settings. Don’t worry, it won’t delete your data.

Also, restart your phone, toggle Airplane mode on and off, and double-check your Cellular Data options to make sure Koodo is selected for data.

If your eSIM says “Unknown” or shows no service, try disabling and re-enabling the profile or recovering it through self-serve under Manage SIM/eSIM.

What phone model and OS version are you using? Does manual network selection show Koodo/LTE? 

It is a 16 with iOS 26.4.  Manual selection just shows Koodo

Thanks, I will try your suggestions and report back

Eventually I ended up doing a recovery of my esim with no change.  

Are you noticing this issue only at your home or at different locations too?

Are others (friends and family) who are also with Koodo having similar issues when using their phones when next to you?

Are there outages in your area?

https://www.telus.com/en/bc/outages?linktype=ge-footer

This occurs at home and various locations where I had no issues with 4G prior.  In fact, that’s how I noticed it because my Spotify in Carplay said I was offline.

My wife has the same issue, however, she upgraded to 5G at the exact same time.  I will have to find someone else with Koodo to ask their experience.

No outages in my area.

Do you have VoLTE enabled?

It’s not listed as an option (if Voice & Data is where it’s suppose to be found. )

In your self serve do you see the VoLTE add-on?

Yes, it is listed there.

Everything should be working.

I know over the weekend there were some outages with data out in Western Canada.

Can you try to restart your phone or reset your network settings?  It is unclear if you have done this yet when I was quickly reviewing the comments

Yes, I have reset the network settings and restarted the phone, as well as a eSIM recovery. 
 

Is there something on Koodos end, like a reset or something to “push through”?

Let me flag a rep for you.

Please make sure you are logged into the community with your self serve account.

Both you and your wife are on the same account?

No, she has her own account. 

BUT ACTUALLY, it appears like the situation has cleared itself up for now.  I’m currently receiving 5g in my house, and for the brief moment I was driving I saw it momentarily dip to LTE. 

Furthermore, I was just talking to my neighbour who is with TELUS and he was asking if I’d experienced any trouble today, and turns out he was experiencing the same thing.  

So it seems there might have been some sort of service ‘blip’ in my area.

I will assume this is solved, but will return if there are any further issues.  Also, impressed with the community help that I received.  Thanks very much.

Ok I did believe that the issue sounded like an outage in your area.

It was just a coincidence that it occurred shortly after you changed your plan