So I recently moved and it took over a week for Koodo to get back to me that they do not service out where we moved and we’d need to cancel our internet subscription. This was at 3:30 this afternoon. I was on hold for about an hour after they said they’d transfer me to cancel. I ended up calling back maybe a half hour later, again on hold for 45 minutes. It’s now almost 7:00pm and I’m still having no luck getting through to someone. Is there a better time of day to try and reach them? Says they’re available Mon-Sun 9am-9pm but I don’t know…
Question
what is a good time to be able to reach a customer service representative?
+4Let me flag a rep here to see if you could put a request in the forum.
+4Hi
We have managed to get in touch with the support team and a request will be submitted for the cancelation.
You should receive a confirmation by email once done. For the equipment return, feel free to check this article https://www.koodomobile.com/en/help/returning-old-hardware
If you have further questions, please let us know and we will do our best to help!
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