So I recently moved and it took over a week for Koodo to get back to me that they do not service out where we moved and we’d need to cancel our internet subscription. This was at 3:30 this afternoon. I was on hold for about an hour after they said they’d transfer me to cancel. I ended up calling back maybe a half hour later, again on hold for 45 minutes. It’s now almost 7:00pm and I’m still having no luck getting through to someone. Is there a better time of day to try and reach them? Says they’re available Mon-Sun 9am-9pm but I don’t know…
Question
what is a good time to be able to reach a customer service representative?
This topic has been closed for replies.
+4Let me flag a rep here to see if you could put a request in the forum.
+4Hi
We have managed to get in touch with the support team and a request will be submitted for the cancelation.
You should receive a confirmation by email once done. For the equipment return, feel free to check this article https://www.koodomobile.com/en/help/returning-old-hardware
If you have further questions, please let us know and we will do our best to help!
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.