I have been a Koodo customer for 15 years. So when it came time to set up my wifi I chose to use Koodo. BIG MISTAKE. I have been left without wifi for over a week.
When I signed up the rep assured me a tech would come to ensure my wifi activation was easy. Well the tech was canceled and I in fact did need a tech to properly set up my wifi. Since Koodo uses a 3rd party tech company I have been trying for over a week to get my wifi set up. I’m currently a student and require internet for a lot of my course work and Koodo’s excuse is there’s nothing they can do. How do you not have a direct line to this 3rd party to help customers in need. Today was the final straw for me when the tech I have been waiting for (for over a week) didn't show up for my appointment. Now I have no hope that my issue will be resolved as I have to wait another day without internet to speak to a manager to file a complaint. Horrific customer service avoid at all costs.
