Hello, I ended our conversation before I had a chance to look at my bill to see if the waive charges were applied. When I went to look he waived only one roaming charge but there were two. He said he will waive both and explained what I should do when I leave the country. I thanked him for helping me with this matter. The one on January 21 or 22 at the Dubai airport needs to be waived as well.
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