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trouble shooting

  • February 14, 2026
  • 2 replies
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L

I have been having issues with dropped calls in and out,  cannot receive  calls , text message going out say ' ! Not sent, check options but message will sometimes send out. I've been transfered to the trouble shooting department and still no help with ongoing issue.   My living location has not changed.  

So, my question is, if I buy a new phone on a plan/tab  that would mean I have to be committed to such plan I choose. But! What happens if new phone has the same problems? 

Do I choose a different provider?

Please help 🙏

    2 replies

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    • Oliver C
    • Mobile Master
    • February 14, 2026

    Hi there,

    Have you tried resetting your device network settings? And if you have a physical sim card, are you able to try the sim in another device to see if the issue follows? This would narrow down if its the sim or the device.

    Just a guy trying to help out 🙂
    D
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    • Dennis
    • Mobile Master
    • February 15, 2026

    So, my question is, if I buy a new phone on a plan/tab  that would mean I have to be committed to such plan I choose. But! What happens if new phone has the same problems? 

    If you get a new phone on a tab, note that you do have a period to return the phone

    https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone?srsltid=AfmBOopXd3Ka90A6XdUFCg8am4bu06Pct6vo4uaB0Wsjf7oH7zD7UvHS

     

    When you speak with others (friends and family) who also use Telus/Koodo, do they experience the same issue?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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