I’m currently in the US and the USPASS7 option is not working. Says invalid keyword. How can I get this added ?
Question
travel pass US not working
Hi there,
This has been a common issue over the last few days. You can either have a rep through Koodo’s expert messaging via Koodo assist add the pass for you or I can flag a rep on this platform to see if they can add the pass.
I would try the Koodo expert messaging first as response times on this platform can vary. So, if you need the pass ASAP, I would try there in case you get a faster response. Note they’re open 9am to 9pm local time Mon-Fri.
Sure thing 😎
Make sure you’re logged into the community using your Koodo self serve credentials and the rep will be able to take a look. When they respond, it will be here as I have. 👍
+4
We see that you managed to get help from the Expert Messaging team in the meantime. Please let us know if you need help with anything else.
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