I set up my account and transferred my number to Koodo 5 days ago. While transferring my number, I had a temporary number from Koodo for about a day. It took 2 attempts to transfer the number.
However since then, some of my contacts see the number I transferred over and others still see the temporary Koodo number.
What is going on?
Thank you.
Best answer by Flo Koodo
Hi
We have checked and can see that the number has been successfully ported over to Koodo.
If you are still experiencing the issue you described above, please schedule a call back so the tech support can further look into it.
+4Have you rebooted your phone after the number port? It takes some time to propagate and power cycling the phone would speed that up a little.
I set up my account and transferred my number to Koodo 5 days ago. While transferring my number, I had a temporary number from Koodo for about a day. It took 2 attempts to transfer the number.
However since then, some of my contacts see the number I transferred over and others still see the temporary Koodo number.
What is going on?
Thank you.
It is possible that your port transfer was only partially completed. If you have already restarted your phone and it still shows the issue, you may want to contact the Koodo porting department at 1-844-232-7678.
Thank you, I have tried restarting a couple of times now and still have people who show the wrong number. I will give them a call.
It may well direcxt you to make a callback. I presume at this point that the porting department number woulld consider your number has completed the porting process, and in those cases, you won’t be able to connect to a rep.
+4Hi
We have checked and can see that the number has been successfully ported over to Koodo.
If you are still experiencing the issue you described above, please schedule a call back so the tech support can further look into it.
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