I wanted to share my experience. I’ve had Stream+ for close to 2 years. I was able to see my Stream+ in my Self Serve. However I no longer have Stream+ in my account but I still get charged and can still use the service. My streaming services show that I’m linked to Koodo and if I want to change anything I have to address it on the Koodo side.
I connected with chat help and talk to customer service and they have no record of Stream+ link to my account. They’ve not been able to resolve the issue and just got bounced on hold for more than 30mins, could have been longer.
I’m sure billing has a record or some sort of link to my account because I use the same credit card for my cell phone and Stream+.
My concern is I can no longer change or have the option to cancel down the road. It has not been escalated to resolve and nobody can or wants to connect the dots.
I’m not bringing up the issue to inconvenience the company but I feel like I’m just brushed aside. I want this resolved like any human being.
