Service Disruption Without Warning

How lomg has it been since you reported having made a payment?

Yes unfortunately you'll get a reconnection fee if disconnected. 

My payments were up to date, it is a system error, it has been approximately 3 hours.

It should be resolved once you set up a payment arrangement. If you still have other concerns, you can dial #227 to speak with the billing department. https://www.koodomobile.com/en/help/past-due-bill

I'm not 100% on the time after reporting making a payment but you do have the option to dial #227 to get connected to the billing department in the meanwhile or i can flag a rep to confirm how long it typically should be to be reconnected. Let us know

well if you can flag someone, my daughter and i would like an operational phone

thank you

When is your bill due and when did you pay?  Do you have auto pay set up?

I paid through online banking and it was due February 22.

Let me flag a rep for you

thank you

I've flagged a Rep. So the currenr bill was due 22feb or you were informed that payment must be made by 22 Feb to prevent disconnection? 

i had no notice of disruption.

Hi there ​@AY4657123 , we have sent you a private message in regards to the situation. Feel free to respond whenever you have the time.