Skip to main content
Koodo Community
Question

Service Cancellation

  • February 19, 2026
  • 2 replies
  • 40 views

I wanted to cancel the home internet service and tried to call for 2 days at  1-855-350-1170. However there is no one picking up the call… it’s very painful to me to waste my time just for a cancel.

 

Even tried to schedule a callback from the rep but they said they can only help to transfer me to the related department… 

 

Is there a way for me to have the real rep to call me back? I really need to cancel the service and i don’t want it keep charging me for the bill…

 

Thanks for the help!

This topic has been closed for replies.

2 replies

Forum|alt.badge.img+4
  • Mobile Master
  • February 19, 2026

Let me flag a rep for you. They will be able to direct your concern to the appropriate team.


Darius Koodo
Forum|alt.badge.img+4
  • Official Rep
  • February 19, 2026

Hello ​@4everwait We are sorry to hear that your experience was less than ideal. As we require more details, we have sent you a private message in regards to your request. Feel free to respond whenever you have the time.